Automatically send tracking updates, review requests, and cart recovery messages to your customers on WhatsApp — where they actually read them.
Everything you need to keep customers informed via WhatsApp
Sends a WhatsApp message with order number, carrier, and a "Track Package" button when you fulfill an order. Per-carrier templates supported.
After in-store purchases, sends a delayed WhatsApp with a "Leave a Review" button linking to your Google review page. Configurable delay per location.
Reminds customers about abandoned carts via WhatsApp. Up to 2 reminders per checkout — only sends if items are still in stock.
Every message includes a tappable button that opens in the customer's default browser. Track Package, Leave a Review, or Complete Purchase.
Automatically responds to incoming WhatsApp messages with a custom reply. Configurable cooldown prevents message fatigue.
Customize message templates with variables, preview live, and submit to Meta for approval — all from Shopify admin.
Four simple steps to start sending WhatsApp notifications
Install the app and connect your WhatsApp Business number. Takes 2 minutes.
Customize message templates or use defaults. Submit to Meta for approval.
Choose which notifications to send: tracking, POS reviews, cart recovery. Set delays per location.
Fulfill orders as usual. The app sends WhatsApp messages — no manual work.
Yes, you need a phone number registered with Meta's WhatsApp Cloud API. The app guides you through the connection process using Meta Embedded Signup — it takes about 2 minutes.
Meta charges per conversation. Utility messages (tracking) cost approximately $0.02–0.05 per conversation. Marketing messages (reviews, cart recovery) may cost more depending on your region. Check Meta's pricing page for current rates.
Utility templates (tracking notifications) are usually approved instantly. Marketing templates (reviews, cart recovery) typically take a few minutes. The app handles submission and tracks approval status automatically.
Yes, if it's registered on Meta's Cloud API. Note that the number cannot simultaneously be used on the WhatsApp mobile app — it must be dedicated to the Cloud API.
The message fails silently with a "Message Undeliverable" status in your Messages log. No action is needed — the customer simply won't receive the WhatsApp notification.
Yes! POS orders trigger review requests with a configurable delay. The app detects POS fulfillments automatically and matches them to the correct store location for personalized messages.
Ready to reach your customers on WhatsApp? Get in touch and we'll have you set up in minutes.